Find answers to common questions about our products, delivery and service.
How long does delivery take?
UK orders are usually delivered within 2–4 working days after dispatch.
How can I track my order?
Once your order has been dispatched, we will email you tracking information where available.
Can I return an item?
For most online purchases, tell us within 14 days of delivery if you change your mind, then return the goods within a further 14 days. Use beyond reasonable inspection may lead to a deduction for lost value. Faulty, incorrect or damaged-on-arrival items have separate statutory protections. Read our Returns and Refunds Policy for the full details, including used items, hygiene exclusions and return postage.
How can I contact you?
Use our contact page and we will get back to you as soon as possible.
Are your products covered by a guarantee?
Please check the product description or contact us for details about coverage.